岗位规范服务用语[中英].docVIP

总台接待入住规范语言： 1、 Good morning (afternoon/evening), sir (madam). May I help you? 2、 Do you have a reservation? 3、115％服务费，不含早餐。豪华标间和商务间装饰豪华典雅，在九层以上，视野开阔。商务间有独立的休闲区和私人保险箱。请问您选择哪种房间？ We have deluxe standard room, deluxe single room, standard room and triple room. Now deluxe standard and single room is XX percent discount, the price is XXX yuan per night. Standard room is XX percent discount, the price is XXX yuan per night. The triple room is XX percent discount , the price is XXX yuan per night. All of room include 15% service charge, but not include breakfast .What kind of room would you like? 2）有预订：请问您是以什么名义预订的房间？（姓名或协议单位、网络订房） 请稍等，我查询一下预订记录。 您预订了×个标准间（豪华标准间、豪华单间），预计住×天。对吗？ Would you like to tell me by what name you reserve the room? (After the guests’ answering)Please wait a moment, I’ll check the reservation records. Mr/Ms XX, nice to meet you! You have reserved X standard room(s) (deluxe room(s)……) for X day(s). Am I right? 4、请问您共有几位客人入住？ How many people are there on your party? 5、请您出示一下有效证件，我们为您办理登记手续。谢谢。 Could I see your passport, please? Thank you. 6、××先生(小姐)，请问您预计住几天？ Mr.(Ms.) xx, how many days are you going to stay here?(no reservation) 7.我们的退房时间为中午12点钟。（如果您有特殊要求，请及时与我们联系） The check-out time is 12:00am at noon. If you have some special needs, please let us know earlier. 8、××先生（小姐），如果您有贵重物品请到收款台免费保管，请您签名确认并留一下您的联系电话。谢谢。 Mr.(Ms.) xx, if you have any valuables please keep it in the cashier desk, there are safe deposit box for free. Please sign your name here. Thank you. 9、 How are you going to pay, in cash or by credit card？ 10、请您预付××元，方便您在酒店内签单消费。（我们先给您要××元预授权） Would you mind paying xx yuan RMB for deposit? 11、收您××元整。（开好押金收据）请在这里签名确认。 This is X hundred yuan, Please sign your name here.(tearing the yellow list, handing to the guest) Please keep it well. 10、这是您的房间钥匙、签单卡和押金收据，请收好，结帐时请交回，如果您在酒店消费请出示您的签单卡。您的房间在×楼×号。早餐餐厅在二楼中华厅，营业时间是七点至九点半，自助餐，每位35元，请向右转一直走，到电梯间。（或行李员会引领您至房间） This is your consuming card and room key, please keep it well. You need to show