中英文客户满意度调查程序文件.doc

Revision History 更改记录 Issue 版本 Page# 页码 Rev 版次 CHANGE 更改內容 WRITTEN BY 编写 DATE 日期 Review and Approval 審查和批准 Review [ x ] [ ] [ ] [ x ] [ x ] [ x ] [ ] [ ] [ ] [ ] [ ] Signature / Date ISO Officer:___ _________________ QC Sup:__________________________ QE Sup: _________________________ QA MgrMR:______________________ Program Director: ______________________ PM: ___________________________ Store Mgr:________________________ Purchasing Mgr:____________________ PMC Sup:________________________ Shipping Sup:_____________________ Facility Mgr: ___________________ Review [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] Signature / Date Facility Engineering Mgr: ________________________________ ME Mgr:__________________________ 1st process Mgr:____________________ 2nd Process Mgr:___________________ PPC Mgr: ________________________ Tooling Repair Maintenance Sup: ________________________________ HR Mgr: ________________________ ADM Mgr:________________________ MIS Mgr:_________________________ APP [ x ] Signature / Date Plant. Manager: __________________ Checked by DCC / Date: 文控审核/日期： 目的Purpose: 規定一定的途徑，調查客戶對本公司產品或服務滿意度, 以便本公司及時獲取用以改進分析的資料，而謀求不斷改進。Specify the method to survey the customer satisfaction towards our product and service so that we can get the appropriate information and make continuous improvement. 范围Scope: 适用于本公司客戶滿意度調查 Apply to customer satisfaction survey initiated by FP. 定义Definition: N/A 职责Responsibility: 总经理General manager： 调查问卷内容评审；To review Survey Questionnaire 调查结果分析，确定改善行动。Survey result analysis, improving action confirmation 项目部Director Program Director: 收集和更新调查问卷 To collect and update the questionnaire 改善行动的效果跟进。To follow up the progress of improving actions. 项目经理/项目助理 Program Manager / Program Assistant: 发出调查问卷予客户，追进反馈问卷To send the questionnaire to the customer, and follow up t