西方管理学(HUMAN RESOURCE)1.ppt

Management Levels and Skills 1-* Management Levels and Skills Top-level managers Senior executives responsible for the overall management and effectiveness of the organization. Middle-level managers Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives. 1-* Management Levels and Skills Frontline managers Lower-level managers who supervise the operational activities of the organization 1-* Transformation of Management Roles and Activities 1-* Table 1.1 Managerial Roles: WhatManagers Do 1-* Table 1.2 Question Which management skill is the ability to lead, motivate, and communicate effectively with others? Technical Conceptual Decision Interpersonal 1-* Management Skills Technical skill The ability to perform a specialized task involving a particular method or process 1-* Management Skills Conceptual and decision skills Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members. 1-* Management Skills Interpersonal and communication skills People skills; the ability to lead, motivate, and communicate effectively with others. 1-* You and Your Career Emotional intelligence The skills of understanding yourself, managing yourself, and dealing effectively with others. Social capital Goodwill stemming from your social relationships 1-* You and Your Career 1-* Keys to Career Management 1-* Table 1.3 Two Relationships: Which Will You Choose? 1-* Figure 1.1 Managerial Action Is YourOpportunity to Contribute 1-* Figure 1.2 Common Practices of Successful Executives They ask “What needs to be done?” rather than “What do I want to do?” They write an action plan. They don’t just think, they do, based on a sound, ethical plan. They take responsibility for decisions. They focus on opportunities rather than problems. 1-* Destination CEO: Darden Restaurants What position did Otis hold before being named CEO of Darden Restaurants? What management skills are you developi