[人力资源管理].Human.Resource.Management_Chapter7.pptVIP

(c) 2005 McGraw-Hill Ryerson Ltd. Managing Performance in the RCMP Managing employee’s performance in the RCMP is a strategic process. Supervisors play a key role including monitoring employees’ performance, giving feedback and taking the role of learning coach The Process of Performance Management Performance Appraisal Performance Appraisal The measurement of specific areas of an employee’s performance Helps the organization motivate people and link performance and rewards Encourages employees to cooperate and helps the employee focus on specified goals Purpose of Performance Management Criteria for Performance Management Methods for Measuring Performance 87% of all Canadian employers use some form of performance appraisal rating system Making comparisons Rating individuals Making Comparisons Simple ranking Ranks employees from highest to lowest performance Forced distribution Assigns a certain percentage of employees to each category in a set of categories Paired comparison Compares each employee with each other employee Rating Individuals Rating Individuals Performance Measurement Errors Similar to me Giving a higher evaluation to people who seem similar to oneself Errors in distribution Leniency strictness biases Central tendency Halo Horns Halo: Rater reacts to one positive performance aspect and rates more positively on all areas Horns: Rater responds to one negative aspect and rates lower on other aspects Giving Performance Feedback Performance Improvement How Employees Are Monitored ? 2005 McGraw-Hill Ryerson Ltd. Chapter 6 Training Employees 1. Discuss how to link training programs to organizational needs. 2.??Explain how to assess the need for training. 3.? Explain how to assess employees’ readiness for training. Describe how to plan an effective training program. Compare widely used training methods. Summarize how to implement a successful training program. Evaluate the success of a training program. 8.? Describe training methods f