Hotel English—1.pptxVIP

Hotel English 酒店英语全国高职高专专业英语规划教材主编 张丽君清华大学出版社Chapter II The Front Office and Its SectionsChapter II Lesson Two Room ReservationLesson PlanIntroductionCase studyIntroductionVocabulary Language pointsUseful expressionsPracticeHomeworkObjectivesAt the end of this chapter, students should be able to:Memorize the specialized terms and expressionsList the detailed information for room reservationState the professional routines for room reservationMake a room reservationDecline a room reservationIntroductionWhat is room reservation?Why people need to reserve room in advance?Can you list some room types in a hotel?What information does the reservation clerk need when taking guest reservations?Case StudyCase studyProfessional routinesVocabularyLanguage points Useful expressionsProfessional routines(Answer the phone within three rings) Greet the guest politely Ask when the guest needs the room and for how many people Check the vacancies and decide whether to accept or decline the reservation. Explain the room type and room rate. Grab the further information from the guest, like the name, initial, arriving time, departure time, flight number and so on. Confirm the reservation. Thanks for calling and give the best wishes to guests. Vocabularyrateshuttlerepresentativecontactavailablechargeequivalentinformdefiniterearsettlesecretaryrevisecancel upgradeno-showdelaydue todependblockednon-guaranteedpolicyLanguage PointsI’d like to book a room, please.By the way, do you have the airport shuttle bus?We are looking forward to your coming.What rooms do you prefer?600 yuan RMB, equivalent to 88 US dollarsWe can either put him on the waiting list or find him a room in the nearby hotel.My boss has decided to upgrade to a suite, if possible.It depends on the weather there.But according to the hotels policy, we bill you for the no-show.Useful expressionsSee Useful expressions on P33-34Ask the students to memorize all of these expressions Practice Role-play Let the students work in pairs