基本的管理方法课程.pptVIP

基本管理技巧课程*BASIC SUPERVISORY SKILLS PROGRAM 基本管理技巧课程大纲BASIC SUPERVISORY SKILLS COURSE OUTLINE 学习“管理者”的概念 LEARING ABOUT THE CONCEPT OF “SUPERVISOR”. 将马斯洛的需求理论应用于管理者的工作中 APPLICATION OF MASLOW’S HIERARCHY OF NEEDS TO THE SUPERVISOR’S JOB. 不能够激励人的管理行为 SUPERVISORY BEHAVIOR THAT DEMOTIVATES PEOPLE. 能够激励人的管理行为 SUPERVISORY BEHAVIOR THAT MOTIVATES PEOPLE. 情境领导风格 SITUATIONAL LEADERSHIP STYLES. 教练的过程 THE COACHING PROCESS. 角色扮演 ROLE PLAYING. “管理者”的概念 The Concept of “Supervisor” …小组讨论In your small groups, discuss… 管理者的工作是什么? What Is The Job Of A Supervisor? 管理者的工作应该产生什么结果? What results Should Be Excepted From the Work Of A Supervisor? …小组内达成一致意见,选出一名发言人,陈述小组的意见. Come to Consensus, elect a spokesperson for the Group to make your Group’s presentation. 与人有关的问题 Problems With People 写下你管理下属时遇到的最难解决的两个问题  Write down one or two of the most difficult problems you  have had with the people you supervise 问题Problem #1 问题Problem #2 马斯洛的需求理论Maslow’s Hierarchy of Needs 第一级: 基本生理需求 – 吃、喝、睡、性 Level I: Physiological Needs – Food, sex, drink, sleep. 第二级: 人身与财产安全的需求 – 保护、秩序、组织、 免于恐惧 Level II: Safety and Security Needs – Protection, order, structure, freedom from fear. 第三级: 社交与归属感的需求 – 爱情、友情、关怀、 交流、亲密感 Level III: Social and Belonging Needs – Love, friendship, affection, interaction, intimacy.　　 马斯洛的需求理论Maslow’s Hierarchy of Needs 第四级：得到认可与取得成就的需求 – 胜任、有用、能力、掌握、自尊 Level IV: Recognition and Achievement Needs – Competency, usefulness, ability, mastery, self-esteem.