消费者权益护的问题.doc

目录 摘要·····················································1 一、消费者资格认定········································3 二、消费者的权益··········································4 2.1消费者的权益···································4 2.2消费者权益的保护方法··································4 三、对消费者的损害赔偿责任确定·····························7 3.1消费者在购买、使用商品或者接受服务过程中受到损害是否概由经营者承担赔偿责任·······································7 3.2消费者对消费者承担赔偿责任应采取何种归责原则·············7 3.3消费者的精神损害赔偿标准及额度认定·····················8 四、完善消费者权益保护法的构想···························9 4.1自我防范意识·········································9 4.2权利意识···························