The Portman Hotel Company Power Point Presentation.pptVIP

The Portman Hotel Company A Study in Motivation Performance Group Members: Paul Bennett Mohammad Borougerdi Naushad Hariyani Tarannum Kanjiyani Kaian Tam Josephine Yuan Background Information The Portman Hotel - brainchild of John C. Portman, Jr.  Portman was well known for creativity and innovation Success in atrium style hotels Bonaventure Hotel of Los Angeles Renaissance Center of Detroit The Portman Hotel The Hotel’s format would draw from foreign hotels 348 rooms 21 floors “Described as ‘contemporary with Asian accents’” The revolutionary guest services were common in Asia Portman - breakthrough in hotels Personal Valets - heart of this unique hotel Implementation Difficulties Too much confidence placed on the individual managerial skills of PVs Overwhelming latitude of duties for the PVs Management not prepared for American response to such elaborate guest services What is one thing that makes you want to return to a hotel? Labor Force in Two Cultures:American vs. Asian Three main topics: Cost Training Labor Regulation Cost American More Expensive Training and Recruitment American SRI (hiring firm) Labor Regulations American Unions How can the PV’s job description at the Portman Hotel be compared to a typical American luxury hotel? Typical American Hotel Vs. Portman Hotel Typical American Hotel vs. Portman Hotel Typical: organized by job specialty (Narrow) Maids Bar boy Houseman Cleaners Maintenance Staff PV job: have many specialties (Broad) PV PV PV PV PV What is the Portman Hotel business model and what was the personal valet arrangement trying to accomplish? Portman Business Model “To bring Asian standards of hospitality to the US” Revolution in guest service in the American luxury market Personal valets High quality service at affordable rates. “No rules for the guests” Experience Home away from Home Office away from Office. Why wasn’t the original system working? What were the problems faced? Problems Reasons Man