GMS components overview v0.1培训课件.pptxVIP

GMS Components OverviewBhanu SuravarapuMarch, 2014AgendaHigh Level Component Architecture: ORSMobile ApplicationsInternetTightly integrated which allows:Customization of existing use casesCreation of new use casesIntegration to the rest of Genesys SuiteGenesys Mobile Services (GMS)Orchestration Server (ORS)Responsible for controlling and exposing Genesys Mobile Engagement (GME) functionality via REST APIs.RoutingT-Servers/SIP ServerDoes GME work without ORSYESCaution: For very basic use cases you can get away with ORSEventually you will probably end up using ORSRequires additional configuration but well worth itUse of ORS will help building PS assetsGenesys Mobile Services (1 of 3) Used by customer facing mobile applications to manage the requested contact center functionsMobile ApplicationsRESTManages distribution of Access NumbersGenesys Mobile ServicesService APIResourceNotificationStorageHA shared storageWeb API ServerChatOrchestration Server (ORS)Management Interface ModuleORS Interface ModuleChatServer* Architecture SimplifiedGenesys Mobile Services (2 of 3) Temporarily stores session dataData may consist of key/value pairs of strings or binary objectsManages native push messages to mobile devicesMobile ApplicationsRESTGenesys Mobile ServicesService APIResourceNotificationUtilizes an embedded version of CassandraStorageHA shared storageWeb API ServerChatOrchestration Server (ORS)Management Interface ModuleORS Interface ModuleChatServer* Architecture SimplifiedGenesys Mobile Services (3 of 3) Mobile ApplicationsRESTGenesys Mobile ServicesService APIResourceNotificationManages Chat functionality Internal interface to Orchestration ServerStorageHA shared storageWeb API ServerChatOrchestration Server (ORS)Management Interface ModuleORS Interface ModuleChatServerInternal interface to the Genesys Configuration Server, Solution Control Server, Message Server, etc.Key GMS APIsServices APINotification APIStorage APICallback APIServices APIFront ends all service