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ORS, SCXML and Composer Training_DWS培训课件.pptx

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Orchestration, SCXML and ComposerTraining ObjectivesInstallationBrief Architecture OverviewWorking with ComposerTraining AgendaTraining Objectives Demystify ORS, SCXML and ComposerMake you feel comfortable with the toolsEducate you on what is possibleTraining ObjectivesSupport Groups for PTCS !DescriptionOrchestration Central/groups/orchestrationcentral/groups/orchestrationcentralOrchestration Central is the group on cafeG that can help keep you informed and help you engage with the teams and also your peers using Composer, ORS and SCXML and related components. We prefer this rather than email so everyone can benefit from Qs and comments.Orchestration Wiki(External Site)/wiki/index.php?title=Orchestration_Serverhttp:///wiki/index.php?title=Orchestration_S/wiki/index.php?title=Orchestration_ServerDetails about deployment and also the core ORS SCXML references together with samplesOrchestration Wiki (Internal Site)/draft_docs/index.php/Orchestration_Server/draft_docs/index.php/Orchestration_ServerThis site is the living document that is not yet pushed to the outside world. (Use this if on the VPN)Post Training Course Syndrome(Need more Info, on going support and group therapy…..)Architecture Overview A Brief TourOrchestration Platform architectureOrchestration PlatformComposerT-ServerSIP ServerIXN ServerURSSCXML outputT-ServerSIP ServerIXN ServerApplication ServerOrchestration ClusterSCXML EngineT-ServerSIP ServerIXN ServerCassandra v1.1.xOrchestration Platform architectureOrchestration Platform architectureSCXML – State Control XMLWhat it is?SCXML is a general purpose (not contact center specific) event-based state machine language.It is an emerging W3C standard (10th Public Draft soon to be Final Draft)The Editor in Chief also works for Genesys !An XML-based representation of Harel State Tables, which are part of the UML 2.x specification and CCXMLSCXML Why it was chosen?Selected because real-time customer service is highly event-driven asynchronous, and is thus we