startingandendingaconversation-在线英语学习-Starting.PDFVIP

Starting and Ending a Conversation I. WARM-UP II. DIALOGUE BOX Comprehension Check 1. Who was calling? 2. Why wasn’t the caller able to contact the office the other day? 3. What does the caller want from Mr. Smith? 4. How does Ms. Sykes start the phone conversation? And how does she end it? 5. Do you think the secretary did the right thing? Vocabulary Match the phrasal verbs in column A with their definitions in column B. Ms. Sykes : Hello, good morning! May I speak to Mr. Smith, please? I tried to call him yesterday but I couldn’t get through. What happened? Secretary : Yesterday was a holiday, madam. Could you hold on for a minute? I’ll put you through to Mr. Smith. Ms. Sykes : Oh, yes I forgot that it was a holiday yesterday. Thanks! Secretary : Sorry madam, Mr. Smith is in a meeting right now. Would you like to leave a message? Ms. Sykes : Yes, please. Can you tell Mr. Smith to return my call? It’s 550-7025-8956. I’m calling from Mr. Roger’s office. Secretary : Sure. I’ll tell him. He’ll get back to you as soon as possible. Ms. Sykes : Thank you so much! get through 1. get back2. put through 3. hold on 4. hang on5. a. to reach someone by phone b. to wait on the phone c. to connect one person to another d. hold the line e. come back or return BUSINESS ENGLISH 5 LESSSON D1 A B III. LANGUAGE BOX IV. SAY IT! Verbs followed by to + infinitive Examples: 1. I want to speak to the manager. 2. They would like to have the answer tomorrow. 3. We forgot to send you the new bill. 4. The management agreed to cancel the orders. 5. He could afford to buy luxurious cars. 6. The employees attempted to hold a demonstration. 7. The laborers demand to know the truth. 8. She decided to quit the job. 9. We hope to see change in the policies. 10. I failed to present the report on time. Starting and Ending a Con