ISO90012000ProtocolofStandards-Maybethewayin.ppt

ISO 9001:2000 Protocol of Standards - Maybe the way in lighting our next step and/or the dream route to excellence Ivan Mencer Faculty of Economics University of Rijeka Dubrovnik, October 11, 2003 In general, our Mission is:To teach and create new knowledge in each specific field of interest! So, the vision could be: the continuos improvement of our processes! If so, there is just one way of playing the game:evolution, not revolution! How to follow this way, and what method should be used?First answer could be: Adapt, not adopt! (?)Following first possible answer, the second answer is:Benchmarking!Benchmarking is the process of identifying, understanding, and adapting outstanding practices and processes from organizations to improve its performance. [John Macdonald, The quality revolution in retrospect, The TQM Magazine, Volume 10-Number 5. MCB University Press, 1998, pp. 321-333 ] How to adapt? How to catch the experience of the best, or just to try following them? How to use our gathered experience , corporate culture, or shared values and system of thinking on Croatian universities?World industry practices offer some solutions, such as  quality protocols that are based on thoughts and experiences of the best companies in world such as General Motors, Ford, 3M, Motorola, IBM, DuPont, General Electric, Eastman Kodak, British Telecom and Philips Electronic.  Some possibilities are:1) ISO protocol of standards2) Malcolm Baldrige National Quality Award3) European Quality Award4) Six Sigma 5) Deming (14), or Ishikawa(11), Feigenbaum (19), Crosby’s (14) set of points5) Other Oscars such as Deming’s Price in Japan. Please, remember!In our case, these protocols could be used, but not for marketing purposes.The principal motivation is to concentrate on using our experience and experience of the others universities on the way to reach never ending story - the excellence of our processes. Why?The answers ar