商务英语口语教材-telephoning.pdfVIP

MAKING CONTACT CHAPTER TELEPHONING 1 A1 I’d like to speak to (Mr. Smith) please. You can also say... 1. Could I speak to... 2. I’m trying to contact... Conversation: Questions: 1. How often do you make phone calls in English? 2. When was the last time you spoke to a manager over the phone? 3. How do you feel talking to a manger over the phone? A: QQ English. Good morning. B: I would like to speak to Mr. Smith please. A: I’m sorry he’s in a meeting at the moment. Could you please call back? B: Ok, I’ll do that. B: By the way, what time will the meeting finish? A: Around 6pm. B: Ok. Thank you. Mr. Smith GIVING MORE INFORMATION CHAPTER TELEPHONING 1 A2 I’m calling from (Tokyo) You can also say... 1. I’m calling on behalf of ... 2. I am phoning to ... Conversation: Questions: 1. Have you received an international call? 2. How do you feel everytime you receive a call from a valued office or client? 3. Have you tried receiving a call from a legal department? A: Where are you calling from? B: I’m calling from Tokyo. A: What can I do for you? B: I would like to speak to your manager regarding our appointment tomorrow. A: Okay. Please wait. B: Thank you. Japan Office GIVING YOUR NAME CHAPTER TELEPHONING 1 A3 This is Mr. Smith from XBY company. You can also say... 1. Dr. Will speaking. 2. Yes. This is he. Conversation: Questions: 1. Have you ever given your full name to a stranger over the phone? 2. Have you ever given another name at some point in your life? 3. How do you feel answering a call when you are busy? A: Good morning. Could I speak to Mr. Smith please? B: Yes. This is Mr. Smith from XBY company. A: I am calling to inform you that Mr. Taylor of A1 marketing would like to talk to you tomorrow at 9 in the morning. B: Okay. A: Please be there on time. B: I will. Thank you. Dr. Will ASKING FOR INFORMATION CHAPTER TELEPHONING 1 A4 What did you say your name was? You can also say... 1. Can I have the correct spelling of... 2. Could