ROCKING THE BOAT BUT KEEPING IT STEADY.pdfVIP

ROCKING THE BOAT BUT KEEPING IT STEADY: THE ROLE OF EMOTION REGULATION IN EMPLOYEE VOICE ADAM M. GRANT University of Pennsylvania Intense emotions such as frustration, anger, and dissatisfaction often drive employees to speak up. Yet the very emotions that spur employees to express voice may compro- mise their ability to do so constructively, preventing managers from reacting favorably. I propose that to speak up frequently and constructively, employees need knowledge about effective strategies for managing emotions. Building on theories of emotion regulation, I develop a theoretical model tha