servicedeliverycharterforthedirectorateinternational.docVIP

PAGE  PAGE 10 SERVICE DELIVERY CHARTER FOR THE BRANCH: STATE PROTOCOL IN THE DEPARTMENT OF INTERNATIONAL RELATIONS AND COOPERATION 1. Who are we? We are the Branch State Protocol in the Department of International Relations and Cooperation. 2. Where can we be found? Our offices are located on the corner of Soutpansberg Road and Tom Jenkins Drive, Rietondale, Pretoria, Tel: 012 351 1000 and Facsimile number 012 328 7701. We are open from 8h00 up to 16h30 unless otherwise indicated. In case of an emergency after hours, the Department’s Operations Room in Pretoria can be contacted at telephone number 012 351 1000/0050/0035. 3. Our vision Leaders in Exceptional State Protocol Practices. 4. Our mission Committed to service excellence by applying Protocol expertise through consistent and systematic practice in support of the implementation of the strategic objectives of Government and the Department of International Relations and Cooperation. 5. Our values Respect, Mutual Support, Loyalty, Service Excellence, Attention to Detail and Time Management. 6. Services we provide Effective implementation of Ceremonial Events and International visits and Conferences Excellent protocol services to Provincial and Local Governments Effectively manage Government hospitality infrastructure Exceptional service in management of privileges and immunities Issuance of South African Diplomatic and requests for visas Appointment and accreditation of Heads of Missions, Consuls-Generals and Honorary Consuls Efficient Diplomatic Communication System Efficient Management system for National Symbols and facilitation of Foreign Awards 7. We offer you personalised service. We will: Explain the things you need to know and make clear what you need to do Be helpful and respectful to your needs Give you the service you need or guide you to others who can help you Let you know when to expect a decision Acknowledge any mistake we make and take corrective measures. We