商务交际英语%B.docVIP

7221 B 浙江广播电视大学2005年7月期末考试 商务交际英语（2）试题 I. MULTIPLE CHOICE （10小题，每小题1分，共10分） Choose the letter indicating the best choice to complete each sentence or answer each question: Which of the following is NOT a component of an effective instruction? Clear and limiting title. Introduction and list of materials. Audience of the instruction. Numbered steps in sequential order. If you want to compare one or more quantities with another, which of the following graphic type can you use? Organization chart Bar graph photograph table If you want to use visual aids, you should ________. Decide whether your communication requires visual aids Choose the best visual aids Prepare and present your visual aids All of the above In creating graphs, you should strive for ________. Vividness of design Colorfulness of design simplicity of design complicity of design You should display your visual aids at the right time, because ________. You need to have a rehearsal for your presentation They will become a distraction if you are not ready to discuss their contents You need to obtain your audience for your presentation They will become a discouragement to the audience Can a customer service provider reveal customers’ private information? Yes, it is quite normal the reveal the customers’ private information. No, it is considered unethical to reveal the customers’ private information. Yes, the customer service provider can reveal the customers’ information at his will. No, the customer service provider must pay the customers if he wants to reveal some private information. Which of the following is true about the non-verbal symbols? Arriving late is a non-verbal symbol of time. The distance between two people at a party is a non-verbal symbol of appearance. A superior leaning back in a chair with arms crossed is a non-verbal symbol of touching. A red chair in the cafeteria is a non-verbal symbol of body language. What is NOT included in the process of li