JD - Outlet Manager.doc

OUTLET MANAGER 餐厅经理 Last Updated:  DATE \@ dd/MM/yyyy 20/04/2017 Page  PAGE 7 Place of Work: 总部门Food Beverage Outlet 餐饮部餐厅Scope and General Purpose of Job: 主要职责和工作目标To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. 作为餐厅的营业经理和市场专员，依照酒店标准确保餐厅成功运作并独立盈利Responsible to: 上级Assistant Director of Food and Beverage 餐饮部副总监Responsible for: 下属Assistant Manager – Outlet 副理-餐厅 Team Leader – Outlet 领班-餐厅 All Other Outlet Employees 餐厅其他所有员工Main Duties 主要职??? Administration 行政管理 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。 Oversees the preparation and update of individual Departmental Operations Manuals. 监督部门营运手册的准备和更新的工作。 Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Customer Service 对客服务 Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that employees also provide excellent service to internal customers in other departments as appropriate. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的互动接触。 Establishes a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。 Personally a