14 escalated supplier process.pdf

E.S.P. (Escalated Supplier process) ( 供应商升级流程 ) 1 Agenda 1. Background of E.S.P. (E.S.P.背景说明） 2. E.S.P process flow chart（E.S.P.流程图） 3. Criteria for E.S.P. （E.S.P.定义） 3.1 risk constraint（风险瓶颈）; 3.2 serious concern（重大隐患）; 3.3 systematically underperformance（持续绩效不良）; 4. Actions for E.S.P. （E.S.P.对应措施） 4.1 at Volvo side（沃尔沃方）; 4.2 at Supplier side (供应商方); 5. Detail Introduction of Supplier systematically underperformance (供应商持续绩效不良升级流程详细介绍） 6. QA（问答） 2 1. Background Escalated Supplier process As a supplier to Volvo Cars You might have an impact on our possibility to fulfill our customer promises and the expectations our customers do have on the Volvo brand. （作为沃尔沃的供应商，关系到沃尔沃完成客户承诺以及客户对沃尔沃汽车品牌的期望值.) In case you as a supplier can’t manage to fulfill the agreement towards Volvo Cars, no matter the root cause, it’s important to act fast and in a structured way! （供应商出现无法完成沃尔沃要求时，不论什么原因，一定要按照既定流程快速采取应对措施解 决问题） The Escalated Supplier Process (E.S.P.) is Volvo Cars’ global escalation system ensuring one common, clear, global approach to get a supplier back on track as soon as possible for all escalated issues. （E.S.P.是沃尔沃汽车全球通用的供应商升级流程，确保全球使用统一清晰的方法解决被升级的供 应商问题，让供应商快速恢复正常状态） 3 4S u p p l i e r s i n R u n n i n g p r o d u c t i o n i n P r o g r a m Supplier in Constraint Supplier perform according to expectations Escalated to Constraint team and buyer 2. Escalated Supplier process Constraint List Escalated Supplier List On Hold Phase out List Supplier systematically underperforming Pre-Escalation step IPA Intensified Plant Activity Escalation Step 1 – 4 Serious Concern List Incident/circumstance entitling serious concern SCC-Decision Issue a ”Serious Concern” ? Supplier ”On Hold” ? Preparation of the case and the letter SCC-Decision Supplier ”On Hold” 53.1 Criteria for “supplier in Constraint” Serious incidents/disturbance of supply include stop of supply and/or supply problems related to industrial disputes: (重大的供应事件包括供应中断和/或