质量管理第3讲 主要新思想和原则.pptVIP

质量管理第二章质量管理的基本理论第一节质量管理思想和基本原理;本讲主要内容;对于质量管理理论的态度——权变;What is Quality?;What is Quality?;What is Quality?;Gurus（大师）的路径;First time QC dealt with from the overall management perspective ——Who started it all? ;Deming was the first American quality expert to teach in Japan he first arrived in 1947 to assist General MacArthur’s government of occupation prepare for a census at that time he was employed as head mathematician and advisor in sampling at the US Bureau of Census;his academic credentials included a masters degree from the University of Colorado and a PhD in Mathematical Physics (1928) f