Additional services bring first-class customer relationship-.docVIP

 PAGE \* MERGEFORMAT 5 Additional services bring first-class customer relationship? In today’s cost-conscious economic environment, people want to get the money to achieve their maximum value: specials, buy one get one, buy concessions, while in recent years in the service marketing strategy, companies talk about more The service is how to achieve a premium brand, although e-mail marketing service providers webpower China region has been based on service to win, and has encouraged employees to provide customers with first-class service, but we want to talk about today is how to properly treat companies provide their own Additional services and additional services on the overall customer relationship, and to explore how to make the additional services for your benefit both customers and the company. following four aspects can give you a reference: 1 vs Additional Services Standard Service If the standard services and additional services worth between differ significantly, customers will consider the use of an additional product, the service, but enterprises should ensure that, if customers choose additional services, whether you can get a higher level of service support? Whether you can get more features better business? Overall, the content of the service projects, additional services need to go beyond the standard service, providing customers with a more convenient and personalized customer service. (2) training of personnel To provide customers with additional product means that businesses give employees special training based on differentiated services to support the provision of additional services, to pay the cost and time can be detrimental to businesses cut costs, so companies must ensure that these additional Training does not affect the current customer relationship maintenance, as well as a good provision of additional services specification matters, it is neither would adversely affect the current customer relationships, it will not increase