Enabling the service moving up.docVIP

 PAGE \* MERGEFORMAT 6 Enabling the service ‘moving up’ Today’s highly competitive service environment, the ‘service’ of the how to do it? How can the strong opponents such as the forest service in an invincible position do? Services, the word English is the service, some people put it cleverly broken down into ‘S’- Smile (smile),’ E’- Efficiency (efficiency), ‘R’- Receptiveness (sincerely),’ V’-- - Vitality (vitality), ‘I’- Interest (interest),’ C’- Courtesy (politeness), ‘E’- Equality (equality) and be guided accordingly. Admittedly, this would also have a certain sense, but be treated as such ‘service’ is static, is not enough. We have from the dynamic point of view to re-examine and understand the services. Enabling the service to move, that is, in the provision of services to be pro-active, flexible, flexible, adhere to sincerity and action to pursue to achieve zero defect. Only in this new concept as a guide, a completely new attitude and customer service, in order to win customer’s trust and genuine support. Only by enabling the service to move, in order to allow customers to moving our actions; you move, I move, with everyone moving up the quality of services can be raised. Enabling the service has been mobilized by no means a slogan, it contains a rich connotations. As to how can we make service a real move up? I think we should note the following six areas: A pro-active communication Here, the communication, including employees and customers, the customers and the middle and senior management, middle and senior management personnel and general communication between staff. Only working in front-line staff take the initiative of ordinary and effectively communicate with customers in order to truly understand customer service requirements, satisfaction, opinions and so on, will it be possible to do the service at home, while continuously improving service quality, improve customer satisfaction and loyalty. While the senior management to communicate d