Five major accounting firm Arthur Andersen survey report.docVIP

 PAGE \* MERGEFORMAT 5 Five major accounting firm Arthur Andersen survey report Customer’s decision TNS 2 Yue 20 released the latest survey results showed that: a global top five accounting firms big customers of the ‘five’ accounting firms to provide satisfaction with specific services vary. As of November 2001, the global accounting firm survey project in the past 12 months the world were interviewed in 15 countries and regions of the company’s chief financial officer and chief financial officer, the survey highlighted a number of key 10 industry and regional comparison of the results of customer service indicators. The major findings are as follows: * PricewaterhouseCoopers and Ernst amp;amp; Young on ‘the best full-service’ indicators, and in the global share of first. * Arthur Andersen on the ‘best full-service’ indicators of items ranked first in the European context, and surveyed 10 service indicators, Arthur Andersen had nine ranked first or tied for first. * Deloitte amp;amp; Touche in the ‘operational level to improve customers’ in the highest rating, while KPMG is the highest score in the European context. * Almost one in seven customers that accounting firms need to improve their reaction speed, in addition, overall, about 13% of customers like the accounting firms to reduce their fees in order to increase their competitiveness. However, this proportion was significantly reduced in the Asia Pacific region (4%), while in North America, there are increasing (18%). Another survey was highlighted is: What is the future of the field will be doing all of the accounting firm more effective, the customer’s answer is: understand the impact of e-commerce and new technologies. TNS Special Services Director David Racadio said: ‘Five accounting firms to provide significant growth potential may not be able to meet customer needs. Despite the bubble burst, but there are forecasts that the next five years, a large part of world economic growth will come