Implementation of outpatient infusion experience of booking.docVIP

 PAGE \* MERGEFORMAT 4 Implementation of outpatient infusion experience of booking Of: Zhang Guihua, Zheng Huilan, Wu Ai-hong [Abstract] Objective To investigate booking clinic nurses to improve the predictability and the role of patient satisfaction. Comparison of the work carried out before and after the booking service and patient satisfaction. A result, work to improve the out-patient booking service predictability of nurses and patient satisfaction. Conclusion booking service can improve the implementation of the plan out-patient nurses and patient satisfaction. [Keywords:] out-patient; infusion; booking service to patients as the center, the patient quality and convenient services [1] is to improve patient satisfaction, thereby enhancing the competitiveness of the hospital one of the important measures. In order to improve the predictability of out-patient nurses, thus shortening the time patients wait for transfusion and improve patient satisfaction, our hospital from June 2004 launched the outpatient infusion patient booking service project until December 2009, nearly 258,000 people only by appointment infusion services by patients praise, and good social benefits and improve the predictability of out-patient nurses. 1 General Information 1 person in our department based nurse, 10 nurses, care workers 1. Responsible for rescue and emergency outpatient infusion and so on. One day, the amount of outpatient infusion of 150 to 400 passengers. 2 implementation of the method (1) organizations to discuss and reach consensus, one notes an appointment based system. Organization General Nurses to discuss implementation of the program, design notes a single infusion and reservation booking process, so that all nurses understand the purpose and method of appointment. (2) nurses received an appointment with the patient after a single infusion to the hospital the next day infusion time indicated in the upper right corner of a single infu