Of hospital outpatient infusion room nurse-patient relationship and Countermeasures.docVIP

 PAGE \* MERGEFORMAT 12 Of hospital outpatient infusion room nurse-patient relationship and Countermeasures [Keywords:] outpatient infusion room nurses Patient Relations Strategies As the patient gradually improved on the request of the hospital, the health care service quality requirements are also rising, gradually increased nursing disputes. However, hospital outpatient infusion room is a patient involving a wide range, mobility, clinics with higher population density places, there are unco-operative patients and anxiety, irritability of the family. noisy environment and the endless complexity of the crowd, so that patients or their families are often busy with nursing staff have all kinds of contradictions [1]. An important aspect of nursing work is patients and their families with effective communication, communication skills, nurses must master the skills. poor communication between nurses and patients are not satisfied with the patient and other medical dispute directly related factors affect the quality of care is one of the main [2]. is for infusion room of our hospital between nurses and patients related factors were analyzed and corresponding countermeasures. 1 Data and methods 1.1 General Information July 2007 to 12 months in the hospital outpatient infusion room transfusion patients (or parents of children with 500 cases, 200 cases were male, female 300 cases, aged 4 months to 95 years old. Education: junior high school the following 200 cases , 140 cases of high school, college or 160 cases. Occupation: Farmer 200, 150 workers, cadres and 100, the other 50. 1.2 Methods Questionnaire designed by ourselves, including the major impact of nurse-patient relationship factors and communication between nurses and patients when the title of the demand. In the survey made before the first patient (or parents of children with clarifying the purpose, content and requirements, then let patients or their families fill out, send 500 copies o