Pediatric clinic to carry out health education to improve quality of nursing service.doc

 PAGE \* MERGEFORMAT 9 Pediatric clinic to carry out health education to improve quality of nursing service [Abstract] Objective To pediatric outpatient effective health education to improve patient care quality, improve children and family satisfaction and trust. Way through the training of nurses, oral missionary payment of missionaries and other forms of information to carry out pediatric out-patient health education and the development of pediatric out-patient health education evaluation criteria and scoring sheet, released in patients with the views of the table. The results raise the overall quality of pediatric outpatient nursing staff, patients and their families up to 95% satisfaction. Conclusions Pediatric health education carried out, reflecting the nurse’s own values, improved nurse-patient relationship and improve the children and their families, satisfaction and trust is conducive to improving the quality of nursing services. [Keywords:] Hospital, Department of Pediatrics; health education; Care Quality Audit With the medical model changes, the development of modern nursing, nursing care functions from a simple shift care, prevention, rehabilitation and health care, comprehensive care. The expansion of the functions of nurses, health education has become an important component of nursing work. Our hospital in recent years, the use of science nursing program, effective in pediatric out-patient health care and education so that children and their families in treatment and treatment, care obtained in the course of disease prevention and treatment-related knowledge, to change bad health habits, improve self - health awareness. In the implementation process, improve their quality of nursing staff, improved service attitude, resulting in improved quality of service pediatric out-patient care, so that children and their families, the satisfaction from the original 85% to 95%. A pediatric out-patient health education program 1.1 The collection of c