Positive emotions feelings and create the best workplace.doc

 PAGE \* MERGEFORMAT 14 Positive emotions feelings and create the best workplace I. Q: “Work is the greatest pleasure in what?” A: “I think it is probably come to work every day.” [/ B] b, [/ b] I have been working most of the time, work is my hobby. If you like what you do, then you will not have pressure. But every day is happy day. Background: Southwest Airlines is the first, then the staff said. If the second paragraph is a former president of Southwest Airlines ??? (Herb Kelleher. We take a look at Southwest Airlines has created success: continuous years, it has remained lt;lt;Fortunegt;gt; “100 best American workplace” top spot. At the same time, it is the entire U.S. airline industry downturn to low fares, which lasted 31 consecutive profitable, and “conservative” to maintain double-digit growth. U.S. Department of Transportation to document the form of recognition of a miracle that it created, called: the entire U.S. civil aviation industry has changed the competitive picture. The most special is that Southwest Airlines was established from the beginning, its motto is “love” so full of Emotional but never a large-scale use of the word in the business field: triangular route known as the “love triangle”, based in Dallas, “Valentine to” articles on the machine is “LOVE” sign, flight attendants gently singing the “Southwest Airlines will I bring to you,” slogan is “Today, there are other people love you”, the new route is known as “that there is a person love you.” In this regard, He Butan Chen own experience: “I told the staff, not to worry about the profit, just go to customer service, profit is the product of service.” Meanwhile, Herb is so trusted his staff: “If you create a environment, so that we really want to participate, you do not have to carry out supervision and control. “The most important, Herb said:” there is still only talent is the most important, how do you treat them, how they treat people from outside. “ Let us re