Sales and service staff on stress management.docVIP

 PAGE \* MERGEFORMAT 6 Sales and service staff on stress management When we talk about the pressure, it seems very heavy heart. In fact, the pressure exists, most of us, there are negative aspects, have their positive side. For example, when we are faced with difficult complaints, will feel some degree of threat and anxiety, but also feel a sense of excitement when you get an angry customer becomes calm down, help him solve the problem, so to his satisfaction, Finally, he is full of gratitude to say goodbye to you, you will have a sense of accomplishment, filled with joy in your heart. Anyone have any work stress No pressure of life is inconceivable. After all, do not live in a vacuum, the baby is born they lived in the Earth’s atmospheric pressure, so pressure can be said to be an essential part of our lives. In fact, a certain degree of pressure on both people’s lives and work are benign. Please release the pressure The accumulation of stress will be harmful to health, that is, ‘pressure will kill’, is a kind of ‘invisible disease’. Pressure on the emotional impact: including the easy excitement, anger, depression, serious may be suffering from neurasthenia, mental capabilities to reduce, or even suicidal behavior and so on. The impact of stress on behavior: in the work of careless, allergic to criticism, it is difficult to focus on the high rate of absenteeism, poor work attitude, interpersonal relationships deteriorate and so on. So, when you are under pressure, they should take steps to release the pressure. 2. Self-adjustment (1) tolerance for the United States Promoters should have tolerance is the moral qualities that you encounter customers may be arbitrary and deliberately disruptive, or malicious harassment, your tolerance will allow the ice to melt. Classic Case: Two servants in the garden race, careless to the owner’s favorite peony flower pots broken. Startled the two. Mangjiao people beg on their behalf. Please do not angry owner. Be