英语投诉信章节件.pptVIP

* When you have problems with faulty goods or services, it is often a good idea to put the details of your complaint in writing. II. Practical Writing Letters of Complaint Practical Writing Letters of complaint usually include the following stages: Background – describe the situation Problem – cause and effect Solution Warning (optional) Closing Practical Writing General Tips: Try to make sure your letter is sent to the right person or department. Try and keep your letter short. Be polite as sarcasm or rudeness will not help your cause! Sa