SFPUCBID-ComprehensiveCISSolution-OracleCCB.docVIP

San Francisco Public Utilities Commission (SFPUC) Request for Bid (RFB) Technical Specifications Comprehensive CIS Solution – Oracle Customer Care and Billing Attachment B October 2007 Replacement of Existing CIS with Oracle Customer Care and Billing Software Product EXECUTIVE OVERVIEW OF RFB This Request For Bid (RFB) is for a replacement of SFPUC’s existing Water Sewer Billing and Customer Information System with the Oracle Customer Care and Billing (CCB) software product. Aging functional architecture resulting in the lack of flexibility, integration with other organization’s systems and the lack of application support are the primary drivers for replacing the WSS. The procurement of the Oracle Customer Care and Billing software product as a comprehensive Customer Information System (CIS) solution fulfills the following objectives of SFPUC: SFPUC has sought to procure a CIS software product that will replace its existing WSS system. This new CIS software product must be functionally rich in the following areas: Account Management Billing Management Credit and Collection Management Customer Management Customer Service – Care Financial Management Inventory Management Rates Management Service-Premise Management Service Order Management Usage Management SFPUC is utilizing this procurement effort to obtain all necessary application software licenses and professional services required for a successful implementation effort. SFPUC has sought a product solution that can be housed and maintained within the SFPUC’s data center, where application support would be provided by the vendor. SFPUC has sought a product that allows for its business rules to be accommodated via product configuration as opposed to product modifications, to the extent possible. SFPUC has sought to procure a CIS that can accommodate electric power billing as well as water and wastewater services. SFPUC currently bills approximately 2,500 customers on a separate billi