基于资源动态效率视角的流程复杂性研究.pdfVIP

计算机集成制造系统 Vo l. 19 No. 12 第 19 卷第 12 期 201 3 年 12 月 Computer Integrated Manufacturing Systems Dec. 2013 001: 10. 13196/j. cims. 2013.12. zhaoweidong. 3202. 8. 基于资源动态效率视角的流程复杂性研究 赵卫东，孙一鸣 (复旦大学软件学院，上海 200433) 摘 要:针对传统的流程复杂度量偏重于流程逻辑结构的分析，对流程运行过程中其他要素的分析不足，尤其 是参与者的资源使用以及依赖关系等问题，提出了资源流转率和流程资掠转化效率的概念，并应用流程挖掘的方 法，对流程复杂性分析进行扩展。为了说明方法的有效性，最后给出了应用实例。结果表明，通过减少业务流程的复 杂性，也可以改善流程的绩效。 关键词:业务流程;复杂性;流程挖掘;资源流转率;资源转化效率 中固分类号:TP311 文献标志码:A Busioess proo剧目complexity b部ed 00 r，四ource dynamic efficieocy perspective ZHAO Wei-dong. SUN Yi-ming (School of Software. Fudan University. Shanghai 200433. China) Abs仕act: The complexity of business processes greatly affects the process efficiency Prior researches on the complexi ty of business processes pay more attention to the structure of process models , but ignore the analysis of their dynarn ics. especially in resource ∞ns田nption and coordination between process participants. Aiming at the above problems. the concepts of resource flow rate and resource transformation efficiency were proposed. The method of process min- ing was applied to extend the computation of process complexity. Through the application , the effectiveness of pro- posed method was proved. and the application result showed that the performance was improved by reducing the com- plexity of business process. Key words: business process; complexity; process mining; resource flow rate; resource transform且tion rate 中一类是资源依赖关系[770 他们还指出，流程管理 。 引言 的一个重要目的是使参与者有充足的资源以实现目 业务流程的复杂性对流程效率的影响很大。这