商务交际英语第1次形成性考核作业.docVIP

商务交际英语（1）形成性考核作业 商务交际英语（1）第1次形成性考核作业 （Chapter 01-02） True or False Chapter 01 Communicating in Your Life ( ) 01.The purposes of communication are to establish goodwill, persuade, obtain or share information, establish personal effectiveness, and build self-esteem. (Chapter 1) ( ) 02. The key parts of the communication process are only sender, message, and receiver. (Chapter 1) ( ) 03. Two media are employed when sending communications—speaking and writing. (Chapter 1) ( ) 04. Two media are employed when receiving communications—speaking and writing. (Chapter 1) ( ) 05. To communicate effectively, the sender must use audience analysis, examine the message’s environment, and encourage and interpret feedback. (Chapter 1) ( ) 06.To communicate effectively, the receiver must use audience analysis, examine the message’s environment, and encourage and interpret feedback. (Chapter 1) ( ) 07. The forms of communication are external and internal and formal and informal. (Chapter 1) ( ) 08. External communication originates within an organization and is sent to receivers within the organization. (Chapter 1) ( ) 09. Internal communication originates within an organization and is sent to receivers within that organization. (Chapter 1) ( ) 10. Informal communication travels through established lines of authority, but formal communication does not follow these lines. (Chapter 1) ( ) 11. The two types of communication barriers are external and internal. (Chapter 1) ( ) 12. Information is important, but the key is how to learn it. (Chapter 1) ( ) 13. Equipment used to create a document includes computerized work stations, scanners, and voice recognition equipment. (Chapter 1) ( ) 14. If the receiver is ill, listening skills are positively affected. (Chapter 1) ( ) 15. Documents may be stored on hard disks, USB, microforms, or optical disks. (Chapter 1) Chapter 02 Communicating in a Diverse Workplace ( ) 01. The population of the United States is becom