万科中期顾客满意度返闹析报告.ppt

2006年中期顾客满意度分析报告 品质管理部 2006年7月 基本情况说明 住宅区物业部分 公共物业部分 经营部门部分 调查范围介绍 调查范围： 住宅项目：17 个项目 非住宅项目：10 个（含项目组） 经营部门：7 个（含蓝会） 调查时间：2006年6月13日－6月23日 调查方式： 见各部分报告 第一部分 公司及各部门历年满意度趋势图 第二部分 公司及各部门单项满意率及年度对比 各住宅项目满意率对比 公司总体单项满意率对比 公司总体投诉处理单项满意率 天景单项满意率对比 天景各单项满意率2 威登投诉处理单项满意率 荔景单项满意率对比 荔景投诉处理单项满意率 万景单项满意率对比 万景投诉处理单项满意率 城花单项满意率对比 桂苑单项满意率对比 桂苑投诉处理单项满意率 福景单项满意率对比 福景投诉处理单项满意率 彩园单项满意率对比 彩园投诉处理单项满意率 俊园单项满意率对比 俊园投诉处理单项满意率 温馨单项满意率对比 温馨投诉处理单项满意率 金色单项满意率对比 金色投诉处理单项满意率 花城单项满意率对比 花城投诉处理单项满意率 蓝湾单项满意率对比 桃源村单项满意率对比 谢 谢 安全管理应持续保持重点关注，增值服务需加强。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 金色单项满意率2 对业主的关注及泳池管理应是关注重点。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 金色人员评价单项满意率 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 消杀问题大幅下降，应做针对性整改。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 花城单项满意率2 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 花城人员评价单项满意率 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 作为刚进入稳定期的项目，设备/设施维护的完好性应加强。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 蓝湾投诉处理单项满意率 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 蓝湾单项满意率2 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 蓝湾人员评价单项满意率 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 17英里单项满意率1 Evaluation