Barriers to Participation in a Patient Satisfaction Survey Who Are We Missing 英文参考文献.docVIP

下载本文档

1
0
约3.3万字
约 6页
2017-05-11 发布于上海
举报
版权申诉

Barriers to Participation in a Patient Satisfaction Survey Who Are We Missing 英文参考文献.doc

1、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
4、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
5、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
6、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
7、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

Barriers to Participation in a Patient Satisfaction Survey Who Are We Missing 英文参考文献

BarrierstoParticipationinaPatientSatisfactionSurvey: WhoAreWeMissing? Ange`leGayet-Ageron1*,ThomasAgoritsas1,LauraSchiesari2,3,Ve′roniqueKolly4,ThomasV.Perneger1 1DivisionofClinicalEpidemiology,DepartmentofCommunityHealthandMedicine,UniversityofGeneva,UniversityHospitalsofGeneva,Geneva,Switzerland,2Quality of Care Service, University of Geneva, University Hospitals of Geneva, Geneva, Switzerland, 3Quality of Care Unit, Hospital Sirio-Libane`s, Sao Paulo, Brazil, 4Office of Mediation,UniversityHospitalsofGeneva,Geneva,Switzerland Abstract Background:Acommonweaknessofpatientsatisfactionsurveysisasuboptimalparticipationrate.Somepatientsmaybe unabletoparticipate,becauseoflanguagebarriers,physicallimitations,ormentalproblems.Astheroleofthesebarriersis poorly understood, we aimed to identify patient characteristics that are associated with non-participation in a patient satisfactionsurvey. Methodology: At the University Hospitals of Geneva, Switzerland, a patient satisfaction survey is regularly conducted among all adult patients hospitalized for .24hours on a one-month period in the departments of internal medicine, geriatrics,surgery,neurosciences,psychiatry,andgynaecology-obstetrics.Inordertoassessthefactorsassociatedwithnon- participationtothepatientsatisfactionsurvey,acase-controlstudywasconductedamongpatientsselectedforthe2005 survey.Cases(nonrespondents,n=195)andcontrols(respondents,n=205)wererandomlyselectedfromthesatisfaction survey, and information about potential barriers to participation was abstracted in a blinded fashion from the patients’ medicalandnursingcharts. Principal Findings: Non-participation in the satisfaction survey was independently associated with the presence of a languagebarrier(oddsratio[OR]4.53,95%confidenceinterval[CI95%]:2.14–9.59),substanceabuse(OR3.75,CI95%:1.97– 7.14), cognitive limitations (OR 3.72, CI95%: 1.64–8.42), a psychiatric diagnosis (OR 1.99, CI95%: 1.23–3.23) and a sight deficiency (OR 2.07, CI95%: 0.98–4.36). The odds rat