第三章 询价与答复.pptVIP

第三章 询价与答复 Unit 3 Enquiries and Replies 一、 Study Guide （一）Brief introduction of enquiries and replies An enquiry is the first step during the negotiation of a contract. It can be sent and received when a buyer or a seller wants some information. Reply letters answer questions, supply specific information and attempt to meet the needs of those who maker the request. （二）How to write 1.Enquiries should state simply, clearly, specifically, and concisely what you want. 2. Replies Replies to enquiries should be prompt, courteous, objective, and contain all information your cus