业主、客户报修处理工作程序.doc

业主、客户报修处理工作程序 业主、客户报修处理工作程序提要：工程部人员维修时，如为客户区域内工作，需请客户签字确认；不能当时处理的，应向客户解释 源自物管手册 业主、客户报修处理工作程序 1．适用范围 本工作程序适用于业主/客户报修处理工作。 2．工作程序 日常巡视发现问题或接客户报修电话。 通知物业部记录。 一般情况（正常流程报修）。 紧急情况（通报上级并安排相关部门维修）。 有偿服务（按有偿服务相关程序处理）。 物业部填写《工程报修单》，工程部派相关专业人员取工单并维修。 工程部人员维修时，如为客户区域内工作，需请客户签字确认；不能当时处理的，应向客户解释，并跟进处理。 工程部将维修结果通知物业部，物业助理联系客户，确认完成情况，确认客户对维修结果是否满意。 物业部每日下班前总结当日报修情况。 对未完成的工单跟进并对已完工的工单进行复查。 3．记录和保存 物业部保存 《工程维修单》、《工程单每日统计表》、《未完成工单统计》-永久保存 4.附录 《工程维修单》 《工程单每日统计表》 《未完成工单统计》《工作单运作流程》 源自物管手册 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full membe