产业园区安管员服务语言情景规范.docVIP

产业园区安管员服务语言情景规范 产业园区安管员服务语言情景规范提要：遇到不友好的来客或陌生人，要保持冷静，不可急躁生气，不得与其争吵；如对方有怨言应耐心听取，或作解释，或作劝导 更多精品：客服 产业园区安管员服务语言情景规范 1.安管人员在值勤服务中，对所有园区企业和来宾坚持使用文明礼貌用语，称呼要得当，讲话要用“请、您、欢迎您、谢谢、对不起、很抱歉、再见、您好、早上好、请稍候、请坐”等文明语句，切忌出言不逊和说脏话。回答要明确，不要与无关人员闲聊。对园区企业和来宾的来访要热情，对企业和来宾询问事项的回答要自然诚恳，不得使用“不知道、不了解、不清楚、不是我管的”等生硬语句。 2.盘问大件物资（物品）携出园区时要有礼貌，先举手敬礼示意，并上前招呼说：“对不起，请您出示的证件（请出示物品出入证）”，询问清楚后登记放行。阻止大型货车驶入园区时，先举手致意，说明园区规定，不准驶入理由，请求理解、支持和配合。 3.遇到不友好的来客或陌生人，要保持冷静，不可急躁生气，不得与其争吵；如对方有怨言应耐心听取，或作解释，或作劝导，使其知晓公司有关规定和事项。 4.听别人说话时，要注意观察对方态度与情绪，如果需要询问对方姓名、单位、住址等，应先说：“对不起，请问您的姓名/单位/住址/电话号码。”即使是处理违章，也不得以粗鲁态度待人，更不得有刁难、推、拉和打、骂的行为发生。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, fami