保利物业业主（住户）投诉处理规程.docVIP

保利物业业主（住户）投诉处理规程 保利物业业主（住户）投诉处理规程提要：客服部事务助理根据《投诉处理记录》，迅速确定责任部门（人），并在10分钟内将事件交责任部门（人）处理 来自 保利物业业主（住户）投诉处理规程 管理处客户服务部为业主（住户）投诉受理部门。当接到业主（住户）口头或电话投诉后，都得耐心听取对方倾诉，稳定对方情绪，了解投诉者的最终意图，并在3分钟内填写《投诉处理记录》，并记录在《管理处日工作记录》上 客服部事务助理根据《投诉处理记录》，迅速确定责任部门（人），并在10分钟内将事件交责任部门（人）处理。 客服部事务助理根据《管理处日工作记录》每天对处理结果追踪一次，了解处理过程，掌握处理情况。 投诉处理完毕后，由责任部门签字，并将事件处理信息反馈回客服部值班人员。 对处理好的问题由事务助理或客服主管进行电话回访，或直接对投诉者进行家访，做好解释工作，保证投诉处理率达100%。 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditional moral education initiativesThree, the