全面质量管理办公室专员岗位职责.doc

全面质量管理办公室专员岗位职责 全面质量管理办公室专员岗位职责提要： 自 、熟悉公司各项管理制度和物业集团ISo9001:2000质量管理体系文件。 2、负责接听物业集团”总经理热线”来电,受理业主对各楼盘物业管理工作不满意的投诉,并做好记录。 3、负责高效、合理地将不满意投诉事项书面反馈相关职责单位负责人。 4、对于重大投诉,须立即以专题汇告形式或口头知会物业集团总经理亲自处理。 5、负责跟进、监督各楼盘投诉处理的工作进度。 6、负责对每一项投诉的回访,并做好记录。 7、负责物业集团”总经理热线”的考核工作。 8、与部门领导保持紧密联系,保证信息处理渠道通畅。 9、负责热线服务相关记录、资料的保密和归档工作。 0、编制日、周、月接线工作报表,及时呈报物业集团领导。 自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditional moral education initiativesThree, the routine work of moral educa