商场保安员服务用语规范.docVIP

商场保安员服务用语规范 商场保安员服务用语规范作者：佚名 时间：2017-4-21 浏览量： 商场保安员服务用语规范 一．公共用语 ．对顾客光临本商场时应说“欢迎光临”。 2．对上级领导和外宾参观时应立正相迎并说“欢迎光临”“多谢指导”。 3．接待商户或顾客投诉或报案时应说“先生/小姐，请问有什么事可以帮你”待查明情况后说“请稍等”。待解决好后告知处理的结果。 4．当发现商铺或顾客有异常情况时，主动上前询问“先生/小姐发生什么事啦！需要帮忙吗？”离开时说“对不起，打扰了。” 5．对车辆超高或者非营业时时入车场的车主说：“您好，您的车辆超高（大）我们车场不能为您服务，请您停到别的地方”或者说“您好，非营业时间，此车场不能停车，请您停到别的地方。 二．车场管理员服务用语 ．对违章车主不按出入口方向行驶的车辆说：“先生/小姐，请您按“出口”或“入口”规定方向行驶，并讲“谢谢合作”！ 2．对违章停车者说：“对不起，消防通道或者说通行车道禁止停车，谢谢合作！” 3．对车场闲杂人员说：“您好，为了确保您的安全，请您不要在车场逗留”。 三．收费员工服务用语 ．没收费情况收Ic卡时说：“您好或欢迎光临”，离开时说“祝您一路顺风”。 2．收费情况下出车时应说：“您好，您的车位使用费是 X 元，这是您的发票，需要找零钱时应讲：“收您 X 元”，和“找您 X 元。”这是您的停车发票。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, fami