商务中心客户投诉处理程序.docVIP

商务中心客户投诉处理程序 商务中心客户投诉处理程序提要：深表歉意。对处理投诉，一旦有结果要及时通知客户，并再次表示歉意。还可以征求一下客户对处理结果的意见 更多 商务中心客户投诉处理程序 一．仔细倾听。接到客户任何投诉，一定要保持冷静的态度。有礼貌地仔细倾听客户诉说。 二．做好记录。用书面形式（客户投诉记录单）把问题的要点记录下来。这样既能提高处理问题的效率，同时又让客户体会到他（她）的投诉得到重视而使其心情趋于平静。 三．安慰客户。无论问题是发生在物业管理责任范围内，还是属于客户误解，受理人首先要对客户产生或引起的不快表示歉意，不要推诿，推诿对处理和解决问题是不明智的。 四．弄清事实。凡属本部门责任又可以直接处理解决的，应及时处理。凡需要由部门主管解决的事项，受理人应及时向主管汇报，尽快为客户排忧解难（但不陈述尚未理解的细节或对无法做到的事作出承诺）。 五．随时解决。随时关注督促有关部门对客户投诉问题的处理。一般3天内必须给予客户答复。 六．深表歉意。对处理投诉，一旦有结果要及时通知客户，并再次表示歉意。还可以征求一下客户对处理结果的意见，以表示物业管理处的重视程度。 七．访问和意见回复。服务部半年访问客户一次（用客户访问记录单）在访问客户的过程中征集意见，凡属物业管理责任范围内应及时处理，服务部在接到客户意见5天内给予客户书面答复或口头解释。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The soci