外籍业主意欲恼,英语架起沟通桥.docVIP

外籍业主意欲恼,英语架起沟通桥 外籍业主意欲恼,英语架起沟通桥作者：佚名 时间：2017-8-2 浏览量： 外籍业主意欲恼英语架起友谊桥 案例描述: 某小区内,一住户为韩国大使馆外交官,一天,因为煤气公司延期开通煤气,外交官夫人向物业管理公司发难。 处理过程: 这天下午韩国大使馆外交夫人和她的翻译来到管理处,年轻的翻译上来就发脾气:“你们说8月中旬开通煤气,怎么又要推迟,中国人办事就是拖拖拉拉,这可是外国朋友!”接待员微笑的解释着:“对不起,原来煤气公司的通知是8月中旬通煤气,不想现在他们又发来延期的通知。” 服务中心主管这时走过来,先对韩国女士点头致意,然后看着翻译小姐说:“小姐,你也是中国人吧?由于不预见因素导致时间拖延的情况在中国有,外国同样有。现在管道煤气确实通不了,这肯定会给大家的生活带来不便。如果您需要用罐装液化气过度一下,我们会尽力给予帮助。“翻译小姐征了一下,回头用韩语对韩国女士复述了一遍。韩国女士脸上的神情变得轻松了一些。见韩国女士交谈时偶尔夹杂着英语,主管主动用英语与她对话:“请您理解我们工作上的难处,我想我们今后一定会在一起愉快的相处,说完还将管理处的联系电话卡递给她,韩国女士惊讶中露出愉快的神情,也用英语回答:“很抱歉错怪你们,希望你能理解我的心情,我担心我丈夫吃不上可口的饭菜,所以非常着急”说完大家都哈哈大笑 案例点评: 物业管理的服务对既有中国人也有外国人,一种双方都熟悉的语言,往往能轻而易举地搭起沟通和友谊的桥梁,看来物业管理工作者真的需要练练语言,多学几手,争取“见什么人什么话”。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent mor