客服中心业主意见调查和回访制度.doc

客服中心业主意见调查和回访制度 客服中心业主意见调查和回访制度提要：服务中心对回收的意见表进行统计分析工作，并将结果如调查表的回收份数，总的满意率以及分项满意率 来自 客服中心业主意见调查和回访制度 一．客服中心每年至少进行一次业主意见调查，业主意见调查应列明业主对以下方面的满意程度： a）供电管理； b）供水管理； c）消防治安管理； d）卫生管理； e）绿化管理； f）公共设施管理； g）维修服务； h）服务态度。 二．服务中心对回收的意见表进行统计分析工作，并将结果如调查表的回收份数，总的满意率以及分项满意率，业主对物业管理的意见（共性的意见）等书面报告办公室主任。 三．对各部门存在问题，办公室主任提出整改意见，责成有关部门限期解决。 四．对业主的误解，服务中心应进行必要的耐心解释。 五．对业主意见调查结果及整改方案应定期向业主委员会进行通报，接受监督。 六．物管员及相关职能部门应定期对相关业主进行回访。 七．回访时，虚心听取意见，诚恳接受批评，采纳合理化建议，做好回访记录。 八．回访中，对业主的询问、意见，不能当即答复的，应告知预约时间答复。 九．回访后遇到的重大问题，应上例会讨论，找出解决方案，做到件件有落实，事事有回音。 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, fami