客服中心员工电话使用规范.doc

客服中心员工电话使用规范 客服中心员工电话使用规范提要：认真倾听对方的电话事由，若需传呼他人，应请对方稍候，然后轻轻搁下电话，去传呼他人；如对方有服务需求时，应将对方要求逐条记录在案，并确认后详细回答 更多精品地产学堂 客服中心员工电话使用规范 1.接听电话 铃响三声之内，必须接听电话； 拿起电话，应清晰报道：”您好，**物业”； 认真倾听对方的电话事由，若需传呼他人，应请对方稍候，然后轻轻搁下电话，去传呼他人；如对方有服务需求时，应将对方要求逐条记录在案，并确认后详细回答； 通话完毕，应说：”谢谢，再见！”语气平和，并在对方放下电话后再轻轻放下电话，任何时候不得用力掷电话； 接电话听不懂对方语言时，应说：”对不起，请您用普通话，好吗？”； 中途若遇急事需暂时中断与对方通话时，应先征得对方同意，并表示感谢，恢复与对方通话时，切勿忘记向对方致歉； 接听电话时，声调要自然、清晰，声量不要过高，亦不要过低，以免对方听不清楚。 2.拨打电话 电话接通后，应首先向对方致以问候，如：”您好”，并作自我介绍； 使用敬语，将要找的通话人姓名及要做的事交待清楚； 通话完毕，应说：”谢谢，再见”。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students' unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member educa