客服中心物管员岗位说明书.doc

客服中心物管员岗位说明书 客服中心物管员岗位说明书提要：主动与收银员沟通，掌握业主、住户物管费，水电公摊费及其它规费的收缴情况，做好款项的催收工作 更多精品来自保安 客服中心物管员岗位说明书 岗位名称：物管员 直属上级：客服中心主管 管理幅度 所属部门：客服中心 工作内容： 1、受理、解答业主、住户提出的各项服务要求； 2、每日巡视楼层，及时发现大厦内的各种隐患，并跟近处理； 3、与业主、住户做好沟通，协调公司与业主、住户之间的关系，主动了解业主要求； 4、负责协调处理业主之间，业主与公司的纠纷，遇到重大投诉及时向上级汇报； 5、积极配合上级安排的各种社区文化活动； 6、主动与收银员沟通，掌握业主、住户物管费，水电公摊费及其它规费的收缴情况，做好款项的催收工作； 7、与其它部门做好沟通工作，对业主、住户的各种服务要求进行积极协调处理； 8、负责业主入住手续的办理，作好台账、档案的记录、管理； 9、对业主装修进行监控管理，配合财务做好装修保证金的收、退工作； 10、完成上级交办的其它工作。 权限： 根据公司相关规定，可自行处理本职工作中产生的问题。 岗位要求： 1、教育：中专以上学历； 2、工作经验：两年以上物管工作经验； 3、必要技能和素质：熟悉物业管理法规，较强的沟通、协调能力及观察能力，良好的职业道德及敬业精神。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management sys