客服主管岗位工作职责.doc

客服主管岗位工作职责 客服主管岗位工作职责作者：佚名 时间：2017-10-13 浏览量： 一、负责协助部门经理组织部门员工按部门工作要求落实各项日常性的工作,保证公司服务工作的质量。 二、负责与服务有关的文件的受控发放和对有关文件的管理。 三、负责组织接待、处理业主的投诉,做好工作记录,了解事件的真实性,协调各部门、区域跟进处理,并将事件最终闭环,了解投诉者对事件处理的满意度。 四、负责组织部门员工对业主的意见、投诉、建议进行分类,归纳、统计,并将分析情况每周向公司作一次报告,每月将有关情况通报各部门、区域,落实改进措施。 五、组织各区域对客户的走访活动。负责组织全区性的社区文化活动及服务质量评议和顾客调查度测量。 六、负责对本部门各岗位的工作检查,负责组织部门内员工培训工作,每周一次案例实操培训工作。 七、负责对区内标识执行情况的监督检查。 八、负责检查部门电脑客户资料的准确性,保证电脑系统及权限 登录系统的正常运作。 九、对质量策划活动的执行进行监督和检查,负责组织、协调、落实新区的现场收楼工作。 十、定期向业主/住户宣传有关物业管理的法规及标准,引导业主依法、合理地解决投诉问题。 十一、进行数据统计的应用和推广,组织制定预防和纠正措施的检查监督情况。 十二、完成部门交付的其他工作。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of scho