商务英语II 复习1.pdf

 Human resource  Conflict management management  Employee communication  Recruitment  Communication climate  Quit  Constructive criticism  administration  Compromising  Courtesy  Mutual  Conversational skills Job-hopping  Resume  Interpersonal relationship  Conservative  High-conflict situation  Reputation  Bankrupt organization  Etiquette  Organization culture  Express gratitude  Opponent  Body language  Collaborating  Formal dress  Crisis management  Casual dress  Honest  Uniform  Reliable handshake  Fast-learner Business card  Easy-going  1 、Constructive criticism （建设性批评）is the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.  2 、Social scientists use the term communication climate (沟通气氛) to describe the quality of personal relationships in an organization.  3 、Since conflict is unavoidable, an inability or refusal to face problems can lead to job-hopping (跳槽).  4 、The process of handling unexpected and sudden changes in organization culture (组织文化) is called as crisis management.  5 、Substantive conflict ( 实质性冲突) involves disagreements among group members about the content of the tasks being performed or the performance itself.