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2017-05-17 发布于浙江
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On the Radio and Television University Library Cooperative Digital Reference.doc

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On the Radio and Television University Library Cooperative Digital Reference

On the Radio and Television University Library Cooperative Digital Reference Abstract: The concept of reference service, analysis of radio and television universities the status of library reference services, is proposed Radio and Television University Library Reference Model - Collaborative Digital Reference Service, and the countermeasures to be taken were Discussion. Paper Keywords: Radio and TV University Collaborative Digital Reference Library 1 The concept of reference services and Type Reference Service is the library staff to meet the specific needs of the reader to provide information to help, explanation, recommendation, evaluation and use of information resources services. To the development process and the reference level, can be divided into the following types : (1) direct display. That is, from library staff that the reader need to know their problems, resources, services, etc. through the network, written in the form presented to the reader, the reader can directly view and access to relevant questions. Typical usage has Guide, FAQs, online navigation. (2) passive Q. That is, through face to face, telephone, mail or forms-based Web consulting, SMS, and other passive forms of answers readers advice (through the “FAQs” in the form of advisory services.) (3) self-help information. That some of the information and library reference platforms. Provide query interface. Readers by logging the interface according to their needs can be self-inquiry. Such as bibliographic information query, the reader information inquiry, inquiry stations, BBS services, online booking and so on. (4) take the initiative to push. That under the reader’s interests and characteristics, may be of interest to readers recommend their information is “information to look for” service model. It requires staff to fully understand the reference information needs of readers. Develop targeted information services. At present, there are two approaches: One su