物业保安员处理客户的投诉和抱怨.doc

物业保安员处理客户的投诉和抱怨 物业保安员处理客户的投诉和抱怨提要：处理特殊顾客1、微笑热情地迎候顾客。2、询问问题。3、态度诚恳。4、专心致志地对待顾客。 物业保安员处理客户的投诉和抱怨 一、投诉的原因 硬件方面 1、维修不及时，管理费太贵，绿化太单一，清洁卫生差， 软件方面 二、处理投诉的步骤 投诉处理结果的总结 有效地倾听顾客的各种抱怨 表示歉意 提供解决方案 解决问题 三、处理特殊顾客 1、微笑热情地迎候顾客。 2、询问问题。 3、态度诚恳。 4、专心致志地对待顾客。 5、倾听。 6、不理会粗鲁语言。 7、永远不要争吵。 8、承认错误。 9、用自己的语言重复它们的抱怨。 10、尽量解决问题。 11、解释公司的政策和工作程序。 12、向客户感谢他们给你时间更正错误。 13、超出他们的盼望。 14、必要时请求。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditiona