物业公司品质检查方法--体验感受法.docVIP

物业公司品质检查方法--体验感受法 物业公司品质检查方法--体验感受法提要：确定检查的目的在检查前需根据业务控制重点并结合各部门业务特点，设定需采用体验感受方法检查的项目 更多内容源自绿化 物业公司品质检查方法--体验感受法 1、体验感受法的概念 检查人员在特定的环境以顾客身份做出某种与工作要求相违背的事情或以顾客身份感受员工提供的服务，以检验其业务熟悉程度，站在顾客的角度评价其服务是否满意或是否符合相关规定。为保证检查结果的客观性，被检查人员事先不清楚检查人的真实身份，通俗说法检查人员就是“神秘顾客”。 2、确定检查的目的 在检查前需根据业务控制重点并结合各部门业务特点，设定需采用体验感受方法检查的项目，事先拟定时间、地点以及人员分工，此方法通常用于检查安全、客户服务等直接向顾客提供服务的环节。例如：如需检查某部门红外报警系统是否完好，值班人员反应速度，检查人员可以犯罪嫌疑人员身份翻越围墙，以达到检查目的。 3、角色定位，适当提问 为保证检查结果的真实性，详细了解某一问题，在检查过程中可站在顾客的角度适当向服务人员提问，主要考核服务人员的礼仪和服务意识，在检查过程中切勿暴露身份。 4、描述体验过程 检查结束后，需对检查过程做简要描述，并对结果做客观描述，通常不做深层次剖析。 5、得出体验结果，发现问题 根据体验结果与相关要求对比，发现存在的问题或隐患，提出纠正预防措施。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the constru