物业管理(保安)员接听电话规定.docVIP

物业管理(保安)员接听电话规定 物业管理员接听电话规定提要：对自称为公司领导的来电而接听人员又无法判定时要主动的询问清楚”请问您是哪位领导？” 源自房地产资料 物业管理员接听电话规定 1.在电话铃声二至三声之内须提筒接听； 2.接听后，首先要使用敬语：”您好，这里是物业部办公室或××卡口，我可以怎样帮助您？” 3.聆听对方讲话要仔细，必要时记录好要点； 4.对自称为公司领导的来电而接听人员又无法判定时要主动的询问清楚”请问您是哪位领导？”必要时请其留下电话号码或问清楚其具体要求，并及时上报或转告部门领导； 5.对紧急突发事件的来电，要详细的问清楚对方的姓名、身份、住址、联系电话及事发的简要情况； 6.通话结束时通常应表示感激或客气，如”谢谢您”、”不客气”、”这是我们应该做的”，待对方挂断电话后方能再放下听筒； 7.在有两部电话同时响起时，要用接一待二的原则，并向对方表示歉意； 8.接听过程中，说话语气要温和、平静，不随意打断对方问话，做到有礼有节和不卑不亢，充分展示良好的服务素养。 源自房地产资料 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, ed